Disclosure Statement

For Kylie Chandler

Mortgage Adviser at By Design Mortgages Ltd


Email: Kylie@bydesignmortgages.nz 

Mobile: 027 251 6128
Address: 5 Livet Place, Papakowhai, Porirua


This Disclosure Statement was prepared on: 17/01/2020

It is important that you read this document 


This information will help you to choose a financial adviser that best suits your needs. It will also provide some useful information about the financial adviser that you choose. 


What sort of adviser am I? 

I am a registered, but not authorised, financial adviser. I can give you advice about home loans, mortgage structures, and Interest Rates


What should you do if something goes wrong? 

If you have a problem, concern, or complaint about any part of my service, please tell me in writing so I can try to fix the problem. You may contact our internal disputes service by telephoning 027 251 6128, by email info@bydesignmortgages, or in writing to 5 Livet Place, Papakowhai, Porirua, 5024.


If we cannot agree on how to resolve the issue, you can contact Financial Services Complaints. This service will cost you nothing and will help us resolve any disagreements.  You can contact Financial Services Complaints by email complaints@fscl.org.nz, or calling 0800 347 257, or in writing to PO Box 5967, Wellington, 6145.


How am I regulated by the Government? 

You can check that I am a  registered financial adviser at http://www.fspr.govt.nz . The Financial Markets Authority regulates financial advisers. Contact the Financial Markets Authority for more information, including financial tips and warnings. 


You can report information or complain about my conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above (under “What should you do if something goes wrong?”). 




I, Kylie Chandler, declare that, to the best of my knowledge and belief, the information contained in this disclosure statement is true and complete and complies with the disclosure requirements in the Financial Advisers Act 2008 and the Financial Advisers (Disclosure) Regulations 2010. 


027 251 6128

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Disclosure Statement

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